A surge in people trying to check their annual tax review online has overwhelmed Inland Revenue’s myIR website, causing delays and frustration for customers.
Customers first reported issues logging into myIR as early as Friday, with issues continuing over the long weekend.
As of 9am this morning, the issue had not been resolved, according to a banner on Inland Revenue’s website.
In a social media post yesterday, Inland Revenue said its system was experiencing “significant demand”.
“There may be delays with two-step verification codes being sent and in some cases, codes may arrive late or expire before you can use them — we know this is frustrating and we’re working on a fix,” the post said.
“We’re sorry for any inconvenience this has caused. We’re working hard to resolve this as quickly as possible and appreciate your patience.”
Inland Revenue emailed customers before the long weekend saying they could now check their annual tax review online.
But people have reported not being able to do this, because of the two-step verification process not working.
One person described the situation as “extremely frustrating”.
“IRD have sent out an email saying you can check your tax review online ... However the site appears to be down and the authorisation codes are not being sent to emails.
“It’s a poor service from a government department.”
Another questioned how such a “critical service” could be left unfixed for days.
“No one working over long weekend so we all have to simply give up rather than catching up on admin over the weekend.”
The Herald has contacted Inland Revenue for comment.
Take your Radio, Podcasts and Music with you
Get the iHeart App
Get more of the radio, music and podcasts you love with the FREE iHeart app. Scan the QR code to download now.
Download from the app stores
Stream unlimited music, thousands of radio stations and podcasts all in one app. iHeart is easy to use and all FREE
