Auckland Airport's Chief Executive is acknowledging that the long delays some travellers are facing in customs and picking up bags is unacceptable.  

The issue has long been a problem, but passengers are now saying some wait times have been even worse this month.  

Carrie Hurihanganui told Mike Hosking that she feels people's frustration and has some herself, but they're working to improve the problem.  

She says they're now meeting with all chief executives from across the airport's eco-system on a fortnightly basis and are committed to resolving the issue. 

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