Chief Ombudsman launches investigation in MIQ booking system

Author
Newstalk ZB,
Publish Date
Wed, 20 Oct 2021, 5:42PM
(Photo / Dean Purcell)
(Photo / Dean Purcell)

Chief Ombudsman launches investigation in MIQ booking system

Author
Newstalk ZB,
Publish Date
Wed, 20 Oct 2021, 5:42PM

The Chief Ombudsman says the MIQ booking system is one of the things he's received the most complaints about.

Peter Boshier's launched an investigation into it, after about 200 complaints from people around the world.

They claim the system is unlawful, unfit for purpose, unfair and poorly managed.

Boshier told Andrew Dickens in order to deal with them all, he has to group the cases together.

“I don’t normally get anywhere near this number of requests on a single aspect of New Zealand life, so this is a really big one for us.”

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