Consumer Law expert: Foodstuffs 'technical glitch' could breach FTA

Author
Newstalk ZB,
Publish Date
Tue, 18 May 2021, 6:45PM
(Phot / Pak'nSave)
(Phot / Pak'nSave)

Consumer Law expert: Foodstuffs 'technical glitch' could breach FTA

Author
Newstalk ZB,
Publish Date
Tue, 18 May 2021, 6:45PM

A supermarket mega-giant could be forced to compensate customers ripped-off by a technical glitch.

About 70 North Island Foodstuff stores accidentally overcharged people for some groceries meant to be on special yesterday.

A Commerce Commission spokesperson says shoppers should be able to trust the price on the shelf, is what they will be charged at checkout.

They say if a mistake is made, businesses should ensure consumers are compensated and take immediate steps to prevent it from happening again.

Consumer Law expert Nikki Pender told Heather du Plessis-Allan the mistake could breach the Fair Trading Act.

"Advertising a product at one price, and then charging more at the till usually tends to be a bog-standard breach of the Fair Trading Act."

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