Restaurateurs propose measures to stop people cancelling bookings

Author
Newstalk ZB,
Publish Date
Tue, 23 Jun 2020, 5:46PM
(Photo / Getty)

Restaurateurs propose measures to stop people cancelling bookings

Author
Newstalk ZB,
Publish Date
Tue, 23 Jun 2020, 5:46PM

Should diners be required to give their credit card details when they book at a restaurant?

The answer from restaurateurs is a firm yes.

The debate has fired up on Facebook after Auckland chef Kyle Street posted about a recent evening which saw two separate groups cancel and another just not show up, accounting for 30 percent of their capacity.

Food writer Lauraine Jacobs told Andrew Dickens that when a restaurant knows that a large group is coming, they have prepped for this by getting fresh food, and they have to turn people away.

"I think it is incredibly unfair. When you ring a restaurant and say can you give me a table, you are making a contract."

She says that hospitality industry wants to be about warmth and not put people off, but the rules have changed after the Covid-19 pandemic. 

Jacobs says that they should take a deposit that is equal to profit when people make bookings. 

The booking practice would stop people trying to book multiple restaurants and then deciding on the day.