Wellington's train operator remains adamant they provide a top-class service following major upsets in the last 24 hours.
Train services are back up and running on a half-hourly schedule after a derailment yesterday severely damaged tracks.
It meant more than 20,000 commuters scrambled to find another way to travel this morning and bus services were overloaded.
MetLink general manager Greg Pollack told Heather du Plessis-Allan this is a one off event.
"The system is robust. We run a great rain system for Wellington which Wellingtonians are proud of. We've had a bad day, nobody's had a great day today, but everyone's done a great job."
He says they'll be looking at what they can do better in future.
"The Kaiwharawhara Station which is just outside of Wellington has been closed since 2013. There's a possibility we could have opened that up and had bus replacements running from there to the city, that's something we'll look at."