Low satisfaction levels reported for new MIQ booking system

Author
Newstalk ZB,
Publish Date
Tue, 28 Sep 2021, 8:11AM
(Photo / NZ Herald)
(Photo / NZ Herald)

Low satisfaction levels reported for new MIQ booking system

Author
Newstalk ZB,
Publish Date
Tue, 28 Sep 2021, 8:11AM

Low satisfaction levels for the new MIQ booking system. 

It had its first run at the start of last week, and will be in action again this evening 

In a Grounded Kiwis survey about 900 respondents gave the new system an overall rating of 3 point 6 out of 10.  

A quarter of them say they had technical difficulties.  

AUT computer scientist Ken Johnson told Kate Hawkesby the lobby system was developed in response to automated scripts and bots.  

"In a way, the lobby system is much fairer, of course. But it does have its own problems." 

The next tranche of spots will be released this evening from 5pm. 

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