Lawyers say they can't pinpoint the reason there's been an increase in complaints. 

The Law Society's annual report reveals more clients are raising their concerns, particularly around incompetence.  

New Zealand Law Association Vice President Julie-Anne Kincade told Andrew Dickens with more people using AI to research their legal issues, they're needing to manage expectations. 

She welcomes clients doing their own research but it's important people remember lawyers are the experts. 

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