A budget mobile phone provider has entered the market but don't expect much in terms of customer service.
Kogan Mobile has up to 400,000 customers in Australia and has now launched in New Zealand.
Telecommunications Users' Association chief executive Craig Young says the company has no staff here.
He told Kate Hawkesby it uses bots - automatic software applications - to do its customer service.
Kogan is a budget online retailer founded by Ruslan Kogan - whose parents arrived from then-Communist Belarus in 1990 with $90 in their pocket.
LISTEN TO THE AUDIO ABOVE
Take your Radio, Podcasts and Music with you
Get the iHeart App
Get more of the radio, music and podcasts you love with the FREE iHeart app. Scan the QR code to download now.
Download from the app stores
Stream unlimited music, thousands of radio stations and podcasts all in one app. iHeart is easy to use and all FREE
