An Auckland e-bike user has been left helpless and with no contact with his family for two days after a crash that saw him rushed to hospital.

The accident happened on Saturday evening when the rider unexpectedly flew off his bike and faceplanted onto the road.

Emergency services were called to the intersection of Selwyn Rd and Buckley Rd in Epsom just after 6pm.

Police said the rider sustained serious injuries to his face and was rushed in an ambulance to Auckland City Hospital.

The scene of the accident on the intersection of Buckley and Selwyn Rds, Epsom. Photo/ Google Maps

The man, an employee at Kernel Wealth, lost his phone when he crashed and wasn’t able to be contacted until his place of work called the hospital.

Kernel Wealth chief operating officer Stephen Upton told the Herald when the employee didn’t show for work on Monday, they sent someone to his home address to check on him.

“It was very out of character for him so around midday we went to his home.

“He wasn’t there, no one had seen or heard from him since he left… so we then thought ‘ahh that’s not good’ and rang the hospital.”

Auckland Hospital confirmed the employee was in recovery there.

“We notified [his] family as soon as we found out.”

Upton said the rider has been monitored in hospital for a concussion and said he cannot recall the specifics of the crash.

He said the employee was “pretty beat up” but that his recovery was steady.

“He’s doing okay, he’ll need to spend some time in hospital, but he’s okay,” said Upton.

Doctors had commented that landing on his face meant the rider escaped brain injury.

“The doctors said a quote that stuck with me - they said, ‘he’s lucky it’s his face and not his brain’.”

Upton said he wished to extend thanks on behalf of the employee to the people who stopped to help.

A witness and first on the scene described “lots of blood” coming from the man’s face, and that he had to help him breathe properly.

The man’s e-bike, thought to have been scooped up off the road by a person who lived close by, had been found days after the accident.

His phone remains missing.