People are losing out on money paid for holiday accommodation they can't use in lockdown.
Consumer New Zealand has been receiving up to 15 Covid-19 related accommodation complaints a week during Alert Levels Three and Four.
Many are from people who can't get refunds for booked accommodation.
Spokesperson Gemma Rasmussen told Tim Dower people should check the terms and conditions.
"When you look at policies, for example Airbnb, the cancellation policies are really variable, and ultimately you as a consumer are signing up to this."