Baggage check-in fault causes delays to flights at Auckland Airport

Author
NZ Herald,
Section
National,
Publish Date
Saturday, 19 January 2019, 1:26PM
A problem with the baggage check-in system has caused delays for some flights at Auckland Airport. Photo / File
A problem with the baggage check-in system has caused delays for some flights at Auckland Airport. Photo / File

A problem with WiFi at Auckland Airport has disrupted the electronic baggage check-in at the international and domestic terminals today, causing at least one plane to depart 90 minutes later than scheduled.

Herald journalist Sophie Ryan was delayed one-and-a-half hours on her international flight.

Ryan said the plane's pilot informed passengers that staff had to manually enter bag data for every piece of luggage on all flights after the electronic system at the bag-drop failed.

An Auckland Airport spokesman confirmed there had been an internal IT problem at the airport this morning but said there was no passenger congestion in the terminals.

"We're experiencing issues with our IT network which has had an impact on the internal WiFi and the baggage system at the domestic and international terminals.

"Our baggage system isn't operating at full capacity which at the international terminal building is causing a delay in the processing of luggage."

The spokesman said border processing of arriving and departing passengers was operating as normal.

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