"When the lava was already here they passed by in their pickup trucks yelling at us to leave, but the cars did not stop to pick up the people," Letran said. "The government is good at stealing, but when it comes to helping people they lack spark."

De Leon said the disaster agency followed protocol.

"As soon as we received the information around 6am that the volcano was in an eruptive phase, the protocol was initiated to verify with different sectors and also talk to the communities, to community leaders. ... We had the information from our scientific service, and they told us the trend was that the activity was diminishing," he said.

In El Rodeo on Monday, heavily armed soldiers wearing blue masks to avoid breathing in ash stood guard behind yellow tape cordoning off the disaster scene. Helmeted workers carried bodies away on stretchers, and smoke was still rising from some parts of the ashen landscape strewn with boulders and other debris.

President Jimmy Morales traveled to survey the disaster area.

Emergency crews in helicopters managed to pull at least 10 people alive from areas cut off by the flows. Conred said 3265 people had been evacuated.

- AP