The latest report card for the Earthquake Commission is in: It’s improving, but still not perfect.

The report finds EQC needs to better manage complaints and finds customers continue to have mixed experiences when dealing with the agency.

A 2013 report that criticised EQC for similar reasons.

Senior performance auditor David Press said EQC has made progress over the past few years, but there’s still further to go.

“The circumstances in Canterbury are challenging and complex and we expected them to make improvements, but there’s still some more that could be made in terms of the management of complaints and the way EQC works and interacts with customers," Press said.

EQC CEO Ian Simpson is welcoming the finding.

“I think we’re actually pretty tough on ourselves and I think we know that [we've got to improve], it’s just making sure we keep the focus up and keep on improving.”

The Labour Party, however, thinks the report shows EQC has learnt nothing from the earthquakes.

Labour's Ruth Dyson said Earthquake Recovery Minister Gerry Brownlee is in denial if he thinks the report is good.

“He needs to say this needs to be sorted out, I’ve had enough and launch a full enquiry into the activities of EQC and then implement some remedy," Dyson said.