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Housing NZ phone service under fire again

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Housing NZ phone service under fire again

By: Felix Marwick | New Zealand News | Wednesday May 23 2012 16:28

 

Housing New Zealand's 0800 phone service is under attack again.

Earlier this month Housing Minister Phil Heatley promised an improvement after it was revealed clients were forced to wait up to 25 minutes on hold before they could talk to staff.

Labour MP Annette King says the situation's got worse.

"How does he account for the fact that people are now waiting 48 minutes before someone answers his 0800 smarter, faster phone service? Up from 25 minutes just two weeks ago according to his own staff."

The Government says Housing New Zealand has been told the current performance on the 0800 number is unsatisfactory and a dramatic improvement is expected.

Photo: Getty Images

 

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