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A survey of the IRD has found that it's phone services have improved.
But, more than half of those questioned by the Institute of Chartered Accountants believe it could be improved with shorter time waits.
The majority of participants said they found it difficult to get in contact with the right person, and that advice given to customers over the phone needed to be more consistent.
The survey found the IRD's biggest improvement was that the phone services had become more user friendly.
Photo: NZ Herald