Newstalk ZB


Keep up with
Newstalk ZB

Follow Us

  • Facebook
  • Twitter
  • YouTube

Select region

Site Search

Search Search

Jetstar apologises to shark victim's mum

Share |

New Zealand News | Friday March 1 2013 12:19

Jetstar apologises to shark victim's mum

Jetstar has apologised for the way it handled dealings with the mother of shark attack victim Adam Strange.

Mr Strange was killed by a shark, thought to be a Great White, at popular surf spot Muriwai Beach on Auckland's west Coast on Wednesday.

Jeanette Strange had flights booked to visit her son next week, but after his death she requested they be transferred to an earlier flight.

However, the airline refused.

Jetstar's policy states it reviews requests on a case-by-case basis, with fare differences to be paid by the customer. In this case, they initially refused Mrs Strange's request.

A Jetstar spokesperson says it extends its sympathies to Mrs Strange and her family, and says the airline has personally apologised for the way the call was handled.

Jetstar has been the target of criticism since it began low-cost flights into Christchurch in 2005, including over the unexplained cancellation of trans-Tasman flights just before Christmas, and not factoring daylight savings time into flight schedules.

Photo / Getty Images

I Heart App
  • NZ 17th on competitive index

  • Public memorial for Ashburton shooting victims

  • Linton woman suffers hand injuries in accident

  • ITM Cup: Steamers season hanging in the balance

  • Rugby: Few changes expected for All Blacks

  • Napier train death victim named

  • Auckland Weather

    H:17° L:10°
    Click for More Weather
    More Weather

    The Press' leaders debate

    Who won The Press' leaders debate?

    Vote Now

    View Results